Because each Proper Goods piece is made especially for you, I want to make sure you’re happy with your order. Please take a moment to review our return policy before placing your order.
Personalized & Custom Items
All personalized, embroidered, and custom-made items are final sale and cannot be returned or exchanged due to the nature of the product.
Since your piece is made specifically with your chosen name, initials, monogram, or design, I'm unable to resell it once it has been personalized.
Please double-check your personalization details, spelling, and selections before submitting your order. Proper Goods is not responsible for mistakes entered by the customer at checkout.
Non-Personalized Items
Unused, non-personalized items may be eligible for a return or exchange within 14 days of delivery.
To be eligible, the item must:
Be unused and unworn
Be in its original condition
Have all original tags and packaging
Be returned within 14 days of delivery
Customers are responsible for return shipping costs unless the item was received damaged or there was an error on our part.
If I Made a Mistake
I'm human, and while I take great care with every order, mistakes can occasionally happen.
If your item arrives with incorrect personalization, a defect, or an error on our end, please contact us within 7 days of delivery at propergoods@gmail.com. Please include your order number and clear photos of the item.
If I made the mistake, I'll work with you to make it right, whether that means replacing the item or finding another appropriate solution.
Damaged Items
If your order arrives damaged, please contact me within 48 hours of delivery with photos of the item and its packaging. I’ll review the issue and determine the best way to help.
How to Request a Return
Before sending anything back, please contact me at propergoods@gmail.com with:
Please do not mail a return without receiving confirmation from me first.
Refunds
Once your return is received and inspected, I’ll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method.
Original shipping costs are non-refundable unless the return is due to an error on our part.
A Little Note From Us
I put a lot of care into every Proper Goods order, and I want you to love what you receive. If something doesn’t feel right, please reach out. I’d much rather hear from you and see how I can help than leave you disappointed.
Thank you for supporting my little shop!
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