SHIPPING AND RETURNS

Shipping Policy

At Proper Goods, every piece is made just for you. Because your order is embroidered and personalized by hand, please allow a little extra time for us to make it just right.

Processing Times

Most orders are processed and shipped within 2-3 business days. Custom or larger orders may require additional time.

Please note that processing time does not include shipping time. During holidays, sales, or especially busy periods, processing times may be slightly longer. If you need your order by a specific date, please reach out before ordering and I’ll do our best to help!

Shipping

Once your order has been shipped, you’ll receive an email with tracking information. Please allow the carrier’s estimated delivery time in addition to our processing time.

I am not responsible for delays caused by the shipping carrier, weather, holidays, or circumstances outside of our control.

Incorrect Addresses

Please double-check your shipping address before placing your order. If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the package.

If you notice an address mistake after placing your order, please contact us as soon as possible. If your order has not yet shipped, I’ll do our best to update it.

Lost, Stolen, or Damaged Packages

Once your order has been shipped and is in the carrier’s possession, Proper Goods is not responsible for packages that are lost, delayed, or marked as delivered but cannot be located.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so I can help determine the best next step.

Need It Sooner?

Have a baby shower, birthday, holiday, or special occasion coming up? I get it, sometimes you need a little something extra special by a certain date.

Send us a message before placing your order, and I’ll let you know if I can accommodate a rush order.

A Little Note From Us

I know it’s exciting to see that tracking number pop up, especially when you’re waiting on something made just for you. I’ll always do our best to get your order out as quickly as we can while still giving each piece the care and attention it deserves.

Thank you for choosing Proper Goods and supporting my little shop!

Return & Exchange Policy

Because each Proper Goods piece is made especially for you, I want to make sure you’re happy with your order. Please take a moment to review our return policy before placing your order.

Personalized & Custom Items

All personalized, embroidered, and custom-made items are final sale and cannot be returned or exchanged due to the nature of the product.

Since your piece is made specifically with your chosen name, initials, monogram, or design, I'm unable to resell it once it has been personalized.

Please double-check your personalization details, spelling, and selections before submitting your order. Proper Goods is not responsible for mistakes entered by the customer at checkout.

Non-Personalized Items

Unused, non-personalized items may be eligible for a return or exchange within 14 days of delivery.

To be eligible, the item must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging
Be returned within 14 days of delivery

Customers are responsible for return shipping costs unless the item was received damaged or there was an error on our part.

If I Made a Mistake

I'm human, and while I take great care with every order, mistakes can occasionally happen.

If your item arrives with incorrect personalization, a defect, or an error on our end, please contact us within 7 days of delivery at propergoods@gmail.com. Please include your order number and clear photos of the item.

If I made the mistake, I'll work with you to make it right, whether that means replacing the item or finding another appropriate solution.

Damaged Items

If your order arrives damaged, please contact me within 48 hours of delivery with photos of the item and its packaging. I’ll review the issue and determine the best way to help.

How to Request a Return

Before sending anything back, please contact me at propergoods@gmail.com with:

Your order number
The item you would like to return
The reason for the return
Photos, if applicable

Please do not mail a return without receiving confirmation from me first.

Refunds

Once your return is received and inspected, I’ll let you know whether your refund has been approved. Approved refunds will be issued to the original payment method.

Original shipping costs are non-refundable unless the return is due to an error on our part.

A Little Note From Us

I put a lot of care into every Proper Goods order, and I want you to love what you receive. If something doesn’t feel right, please reach out. I’d much rather hear from you and see how I can help than leave you disappointed.

Thank you for supporting my little shop!